Frequently asked questions

If you are a private individual or a company in the sector, please contact us at the addresses below:

• For purchases made with a VAT number in Italy and from EU countries, please contact eshop@zafferanoitalia.com.

Contact us at the addresses below:

• for purchases from Italy, please contact: scrivi@zafferanoitalia.com 

Please contact our Customer Service on +39 0422 470344 (Monday to Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: eshop@zafferanoitalia.com

Please contact our Customer Service on +39 0422 470344 (Tuesday to Saturday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: fm@zafferanoitalia.com

Please contact our Customer Service on +39 0422 470344 (Monday to Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: eshop@zafferanoitalia.com

We can only accept orders for delivery within the national territories specified in the options on the order form. We are entitled not to accept orders for delivery to islands and remote areas. Shipments to P.O. boxes are not accepted.For further details, please refer to the page: www.zafferanoeshop.it/it/content/1-shipments-delivery-zafferano-table

You can pay by Shopify Payments, Klarna e Scalapay, PayPal, credit card or bank transfer.For further details, please refer to the page:Our secure payment method (zafferanoeshop.it)

We issue an invoice only when specifically requested by the Customer, before placing the order to eshop@zafferanoitalia.com.  The invoice will be issued based on the information provided by the Customer at the time of ordering, which must include your company details, with the Tax Code, VAT number and Unique code.No changes can be made after the invoice has been issued. In other cases, the sale will be treated for fiscal purposes as a distance sale, in which case it is not mandatory to attach the sales receipt.

We will ship the products ordered by the Customer by Courier to the address provided by the Customer, approximately within 3 working days of the order being accepted. Delivery generally takes place within 4-5 working days. The timeframe given for the delivery of the goods is indicative. At certain times of the year, due to high demand, there might be delays in the shipment of orders.

The Courier is responsible for delivery. We undertake to collect any reports of non-delivery or delayed delivery of products through our Customer Service and assist Customers in order to protect their rights as required by law.Unless explicitly specified by our Customer Service, delivery will be made at street level. 

The Courier is responsible for delivery. We undertake to collect any reports of non-delivery or delayed delivery of products through our Customer Service and assist Customers in order to protect their rights as required by law.Unless explicitly specified by our Customer Service, delivery will be made at street level.

Upon delivery of the goods by the Courier, you are required to check:

• that the number of packages delivered matches the number specified on the transport document;
• that the packaging is intact, not damaged or wet, or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

In the event of failure to collect, within 5 working days, the goods stored at the Courier's warehouses due to the recurring failure to deliver to the address specified by the Customer at the time of ordering, the order will be automatically cancelled, in which case we will refund the amount received as payment, after deducting any costs for attempted and unsuccessful delivery.

As required by law, we accept the return of products, for a full refund, provided that they are new and unused, within 14 working days of receipt of the goods.The refund of the price paid for the purchased product does not include shipping costs, which are the full responsibility of the Customer who wishes to withdraw from the purchase.To return goods, please refer to the page on the website: Zafferano Shop rights of withdrawal and product warranty (zafferanoeshop.it)In any case, you can contact our Customer Service on +39 0422 470344 (Monday to Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: eshop@zafferanoitalia.com

Delivery costs are charged based on the following rates:_ delivery is free in Italy for orders over 49€, below this figure delivery costs are €9.50;_ In Germany, Austria, Belgium, Spain, France, Luxembourg, Netherlands, Poland, Czech Republic, Denmark, Slovakia, Hungary and Slovenia: delivery is free for orders over 99€; below this figure, delivery costs are €15;_ delivery costs to Finland, Portugal, Lithuania, Estonia, Latvia are €25;_ delivery costs to Greece, Bulgaria, Croatia and Ireland are €30;_ delivery costs to Sweden are €45.The cost of delivery to locations on the islands of Greece, Croatia and Spain is subject to verification.For further details, please refer to the page: 

We ship ONLY AND EXCLUSIVELY to the following foreign countries: Germany, Austria, Belgium, Bulgaria, Spain, Finland, France, Greece, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Sweden, Denmark, Ireland, Romania, Slovakia, Croatia, Estonia, Latvia, Lithuania, Hungary, Slovenia.

It can be recharged by contact, by placing the lamp on a charging base (like a cordless phone). The charging base and its cable are supplied with the lamp.

It can be recharged by contact or by using a special cable with a 3.5/1.3 connector. A contact charging base and charger, available as accessories, can be ordered separately from the product using the appropriate code.

You can recharge the lamp while it is still emitting light, but we recommend recharging it when the battery has a residual autonomy of approximately 20-30%: in this way, the charging cycles are always complete.The models in the Sister Light and Pencil collections have control electronics that use a visual signal to indicate when it is time to recharge the product. This function allows for optimised recharging and preserving batteries in the best possible way. The remaining collections are to be recharged when the light emitted is dim or inadequate. Recharging a lamp at 0% or 100% battery power may, in the long term, damage the cells and therefore require premature replacement of the battery pack.

The Poldina, Dama, Pina, Poldina XXL, Ofelia, Olivia and Olimpia models do not indicate when it is the correct time for recharging. However, the lamp must be recharged after 6-8 hours of use or when, set at 100% luminous flux, the light fades on its own.The Sister Light and Pencil models have control electronics that also include battery status monitoring, providing a visual indication of when the batteries are running low and when they are completely flat.

We recommend disconnecting the lamp from the power supply when the LED is green, indicating that it is fully charged.However, the lamp can remain connected to the power cable even if the light turns green.When the battery is charged, the power supply is automatically cut off. If the lamp is switched on, the "current coming in through the power cable" powers the light source "directly" without using the batteries.

Charging and battery life data can be found in the data sheet downloadable from the www.zafferanoitalia.com/lampesaporter/it/ page for each model.

The standard battery life is approximately 450 recharges. Battery life may be reduced by certain factors such as: ➀ Incorrect recharging mode (the lamp must be recharged when it is flat: about 10% of its residual autonomy); ➁ long periods of standing without being used;➂ When left standing on a live charging base even if the lamp is recharged; ➃When non-original accessories are used for recharging; ➄ When the product is exposed to very high or very low temperatures.

Zafferano rechargeable lamps are all provided with a rechargeable and replaceable lithium battery.When the lamps no longer recharge or their autonomy after recharging is much reduced, the batteries must be replaced. To replace the battery, please watch the tutorial on the Zafferano YouTube channel: https://youtube.com/playlist?list=PLJj-iX063IS3kuBXB3fwDfutkZ_PufP-7The lamp is protected by a warranty, in accordance with the law; the warranty does not cover the batteries.

You can buy a new battery from the retailer where you bought your portable lamp, or on our e-shop:Poldina Pro table lamp, Poldina Pro XXL floor-table lamp, Poldina L floor-table lamp, Poldina Pro Mini table lamp, Poldina lamp (all USB versions), Olivia table lamp, Ofelia table lamp, Pina table lamp, Dama table lamp, Sister Light and Sister Light Mini, Olimpia:

You can buy a replacement stem and base for Poldina on our e-shop: www.zafferanoeshop.it/it/poldina/1783-spare-part.htmlAt the same time, please send an e-mail to eshop@zafferanoitalia.com, specifying the order number and the 8-digit product code located under the base of the lamp.

It depends on the model. Portable lamps emit a light beam ranging from 144-150 lm to 1700 lm. The larger the lamp, the more intense its luminous flux. Data on light emission can be found on the technical data sheet, which can be downloaded from the website page: www.zafferanoitalia.com/lampesaporter/it/ for each model.

These articles are all handicraft products painted by hand in Civita Castellana, in the province of Viterbo.Find out more: Nuova partnership per una produzione in esclusiva nella ceramica artistica di Civita Castellana | Zafferano (zafferanoitalia.com)

Zafferano glass tumblers can be washed in the dishwasher, at temperatures below 60°.

Zafferano stemware can be washed in the dishwasher, at temperatures below 60°.