Frequently asked questions

If you wish to purchase with a VAT number in Italy or EEC countries, please contact eshop@zafferanoitalia.com.

Our team will provide you with all the necessary information to proceed with your order and receive an invoice.

• For purchases in Italy: scrivi@zafferanoitalia.com
  
  
• For purchases abroad: lighting@zafferanoitalia.com

Call Customer Service at +39 0422 470344 (Monday through Friday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write to eshop@zafferanoitalia.com.

Call Customer Service at +39 0422 470344 (Tuesday through Saturday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write to fm@zafferanoitalia.com.

Contact Customer Service at +39 0422 470344 (Monday through Friday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write to eshop@zafferanoitalia.com.

We only accept orders for delivery to the national territories indicated in the options on the order form.

We not accept orders with delivery to islands or remote locations. We do not ship to P.O. boxes.

For more details, visit: Shipments and Returns

You can pay using Shopify Payments, PayPal, Credit Card, or Bank Transfer.

For more details, visit: General conditions of sale

We issue invoices for shipped materials only upon explicit request sent by the customer to eshop@zafferanoitalia.com before the order is placed.

The invoice will be issued based on the information provided by the customer at the time of the order, including company details (company name, billing and shipping address, tax code, VAT number, unique code, email, and phone number).
After issuance, invoices cannot be modified. Otherwise, the sale will be treated as a distance sale, where a fiscal receipt is not required.

We ship the products ordered by the Customer, by courier within 3 business days after acceptance of the order.

Delivery is usually within 4 to 5 business days.

The times given for receipt of goods are approximate.
At certain times of the year, due to high demand, there may be delays in shipping orders.

The courier is responsible for delivery.

You can report problems to Customer Service at +39 0422 470344 (Monday through Friday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write to eshop@zafferanoitalia.com.

Unless otherwise specified, deliveries are made at street level.

In the event of non-delivery to the delivery address indicated by the Customer when placing the order, the goods will be placed in storage at the warehouses of the appointed carrier.

If not collected by the Customer, the goods in stock will return to the company's premises.

If so, please contact Customer Service at +39 0422 470344 (Monday through Friday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write to eshop@zafferanoitalia.com.

Upon delivery:

• Verify that the number of packages matches the transport document.
  
  
• Check that the packaging is intact, undamaged, and not wet or altered, including the sealing materials (adhesive tape or metal straps).
  
  
• If you notice damage to the packaging and/or product, or discrepancies in the order, immediately report it by writing "CONDITIONAL ACCEPTANCE SUBJECT TO CHECK" on the courier’s delivery receipt. Once the document is signed, no claims can be made regarding the external condition of the delivered goods.

Report any issues related to product integrity, accuracy, or completeness within 8 days of delivery to eshop@zafferanoitalia.com, attaching photos of the damaged packaging and items.

We accept returns within 14 business days of receipt, provided that the items are new and unused.

For details, visit: Shipments and Returns

If not collected by the Customer, the goods in stock will return to the company's premises +39 0422 470344 (Monday to Friday - 9:30 AM - 1:00 PM / 2:00 PM - 6:30 PM) or write, by email, to eshop@zafferanoitalia.com.

Shipping costs are charged based on the following rates:

• Free shipping in Italy for orders over 49€; for orders below this amount, the shipping cost is 9.50€.
  
  
• Free - for orders over 99€ - in the following foreign countries: Germany, Austria, Belgium,Spain (excluding islands), France, Luxembourg, Netherlands, Poland, Czech Republic, Denmark, Slovakia, Hungary, and Slovenia; below this amount, costs are 15€;
  
  
• Fixed shipping cost of 25€ to Finland, Portugal, Romania, Lithuania, Estonia, and Latvia;
  
  
• Fixed shipping cost of 30€ to Greece (excluding islands), Bulgaria, Croatia (excluding islands), and Ireland;
  
  
• Shipping costs fixed at 45€ to Sweden.
  

We only ship to the following foreign countries:
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia,Slovenia, Spain, Sweden, and Hungary.

Place it on the charging base, similar to a cordless phone.
The base and charging cable are included with the lamp.

It recharges via the special charger with 3.5/1.3 connector, available as an accessory to be ordered separately.

It can also be charged by placing it on its docking and charging station, which must be connected to the charger.

We recommend charging the lamp when it turns off or, if the model provides for it, when the light signal appears indicating a low battery level.

For specific information about your model, please refer to the instructions provided with the product.

The Poldina, Sister Light Wi-Fi, Pina, Pencil, and Swap models are equipped with electronic monitoring systems that indicate when the battery is running low and when it is completely discharged.

Other models do not provide an alert for when they need to be recharged. However, it is recommended to charge the lamp after 6 to 8 hours of use or when, at 100% brightness, the light
output starts to dim.

No, if done occasionally.
However, we recommend not leaving the lamp on the charging base for long periods while it remains under voltage, especially when the full charge LED is on (green or blue light, depending on the model).

Battery and charge duration details can be found in the technical sheet available on each product’s page.

The standard lifespan is approximately 450 full charge cycles. However, this may decrease if:

• An unsuitable charger is used.
  
  
• The lamp remains unused for long periods.
  
  
• The lamp stays on the charging base live for extended periods.
  
  
• The lamp is exposed to extreme temperatures (very high or very low).
  
  

Yes, Zafferano rechargeable lamps have lithium batteries that can be replaced.

To replace the battery, check out the tutorial on Zafferano's YouTube channel.

The battery warranty covers only manufacturing defects, which become apparent upon first use.

You can purchase a new battery from the retailer where you bought your lamp or directly on our website:

• Poldina Pro table lamp
  
  
• Poldina Pro XXL floor-table lamp
  
  
• Poldina L floor-table lamp
  
  
• Poldina Pro Mini table lamp
  
  
• Poldina Micro table lamp
  
  
• Poldina (USB-versions)
  
  
• Olivia table lamp
  
  
• Ofelia table lamp
  
  
• Pina table lamp
  
  
• Dama table lamp
  
  
• Sister Light and Sister Light Mini
  
  
• Olimpia table lamp

Yes, you can purchase a replacement stem and base on our e-shop:

• Poldina Pro
  
  
• Poldina Mini
  
  
• Poldina Micro

It depends on the model.
The luminous flux ranges from 144 to 1700 lm.
For details, please refer to the technical sheet available on each product’s page.

These Made in Italy items are all handcrafted and hand-painted in Civita Castellana, in the province of Viterbo, near Rome.

Zafferano colored glass tumblers are dishwasher safe at 50° - 55°C.

Zafferano wine glasses are dishwasher safe at temperatures below 60°C.